Refund and Cancellation Policy

This Refund and Cancellation Policy describes the terms and conditions under which refunds, returns, and cancellations are handled on Xtream Shop, operated by RMVS SALES AND MARKETING PRIVATE LIMITED. Our aim is to ensure a fair, transparent, and customer-friendly resolution process while maintaining operational efficiency.

Order Cancellation

Customers may request cancellation of an order before it has been shipped. Once an order is dispatched or handed over to the logistics partner, cancellation requests may no longer be accepted. To request a cancellation, customers must contact our customer support team as soon as possible using the contact details provided below.

Xtream Shop reserves the right to cancel any order due to reasons including, but not limited to, product unavailability, pricing errors, suspected fraudulent activity, incomplete payment, or issues related to delivery feasibility. In such cases, customers will be notified, and any payment received will be refunded as per this policy.

Returns and Refunds

We accept refund or return requests only in cases where the product delivered is damaged, defective, incorrect, or significantly different from the description shown on the website. Customers must notify us within a reasonable time after delivery, along with relevant details and supporting images if required.

Products must be unused, in original condition, and returned with original packaging, tags, and accessories, unless otherwise specified. Items that show signs of use, tampering, or damage after delivery may not be eligible for a refund.

Once the returned product is received and inspected, we will notify the customer regarding the approval or rejection of the refund. Approved refunds will be processed within a reasonable timeframe through the original payment method used during purchase or via an alternative method as deemed appropriate.

Refund Processing

Refund timelines may vary depending on the payment method, bank processing time, or payment gateway policies. Xtream Shop is not responsible for delays caused by third-party payment providers or financial institutions.

For Cash on Delivery orders, refunds may be processed via bank transfer or other suitable refund methods after verification.

Non-Refundable Items

Certain products may be marked as non-refundable or non-returnable on the product page due to hygiene, customization, or clearance sale reasons. Such items are not eligible for return or refund unless required by applicable law.

Policy Updates

Xtream Shop reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon being posted on the website.

Contact Information

For any questions or assistance regarding cancellations, returns, or refunds, please contact us:

Company Name: RMVS SALES AND MARKETING PRIVATE LIMITED
Address: Shop A-01 s.no.2 Euriska, Nr New Delhi School, Mohamadwadi, Pune City, Pune-411060, Maharashtra
Phone: +91 9310492477
Email: rmvscare@gmail.com